Get Internet-Based Customer Value Management: Developing PDF

By Tymoteusz Doligalski

ISBN-10: 3319098543

ISBN-13: 9783319098548

ISBN-10: 3319098551

ISBN-13: 9783319098555

Customer price administration is a managerial strategy during which clients are perceived because the company’s asset, the worth of that may be measured and elevated throughout the association of procedures round purchaser relationships. This publication bargains with the subject of dealing with shopper lifetime worth on the web, and extra particularly on together with the function of the web in patron worth proposition to reinforce stakeholder and shareholder value.

This ebook additionally discusses the probabilities of internet-based buyer worth administration and offers a version describing the method resulting in it. Its area of expertise lies in featuring a managerial method of client relationships instead of supplying simply one other software of e-marketing. The author’s technique isn't really constrained by way of branches or sectors – modifications in consumer price administration ways are perceived via a prism of relationships among the corporate and its customers.

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Extra resources for Internet-Based Customer Value Management: Developing Customer Relationships Online

Example text

Additionally, the costs of product learning and the costs of adjustment of the product to the users’ needs may appear. e. the costs of preparation and the cost leading to execution of the transaction, are referred to as the coordination costs. Finally, the costs appearing after conclusion of the transaction, related to execution of the terms of the transaction, are called the motivation costs (Williamson, 1979). g. stemming from information asymmetry) and the motivation costs appear as a manifestation of opportunism.

Pomiar i strategie [Customer value management: Measurement and strategies] (pp. 141–157). Poltext: Warsaw. Szymura-Tyc, M. (2005). Marketing we wspo´łczesnych procesach tworzenia wartos´ci dla klienta i przedsie˛biorstwa [Marketing in contemporary value-creating processes]. Katowice: Wydawnictwo AE. Vlasˇic´. (2011). Conclusions of an unpublished research, presented at Emac conference, Ljubljana, during the competition for 2011 EmacMCKinsey Marketing Dissertation Award, 24–27 May 2011. f. 17. , Kohli, A.

Value of purpose; Value of communication; Value of convenience; Value of experience; Value of individualisation; Value of affinity; Value of time; Value of security. Value of purpose is associated with the company’s capability to fulfil customers’ needs in conformance with their expectations. In fact, the application of the Internet 30 2 Influence of the Internet on Value to Customer in customer relationships does not have a significant impact on the goal value, since customers’ needs to a large extent remain the same.

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Internet-Based Customer Value Management: Developing Customer Relationships Online by Tymoteusz Doligalski


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