Download e-book for kindle: Customer Fraud and Business Responses by Tian K., Keep B.

By Tian K., Keep B.

ISBN-10: 1567203876

ISBN-13: 9781567203875

Lately managers of selling corporations have increasingl complained that consumer fraud is having an important destructive influence о gains. advertising managers have saw proof that consumers stee or eat items with no check, utilizing thoughts of deceit that bypas conventional deterrence efforts validated for in-store shoplifting. Howeve they don't have particular details at the number of fraudulent acts th? consumers devote, the tools that render those acts profitable, and гег sons shoppers dedicate fraud. sellers in a few industries, comparable to the ir surance undefined/ are below directives from the government t devise how you can deter client fraud.

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Additional resources for Customer Fraud and Business Responses

Sample text

Following from labeling theory, whether customer fraud emerges as acceptable behavior within society is in part determined by whether it is officially Social Environment That Encourages Customer Fraud 27 negatively labeled by legal institutions and marketers, and whether other consumers accept such labeling and respond to it by treating fraud offenders with less social regard. Practicing Deception Against Businesses Is Not Clearly “Deviant” There is evidence that social groups and reference groups are encouraging individual customers’ use of deceit against marketing organizations and that the number of people who personally find fraudulent acts “acceptable” is increasing.

Rather than casually disregarding this ethical principle, many Let the Seller Beware 19 lament “the need” or “necessity” of resorting to fraudulent behavior to achieve goals of a higher priority. Their stories suggest that truth-telling has been sacrificed or compromised because it competes with the norm of achievement, which is displayed in the form of material success. Individuals’ ability to acquire consumer goods that display their success is impeded by their lack of negotiating power in the marketplace.

S. Attorney’s office indicted the top management on charges of mail fraud and conspiracy, in which all four executives were sentenced from five to ten years in jail and $500,000 each. The 11th circuit court reversed the conviction on the grounds that no reasonable juror could find that a person of ordinary prudence about to purchase a home in Florida would rely on a developer’s representation about it’s value. Therefore, the court concluded that there could be no “scheme to defraud” within the meaning of the federal mail fraud statutes.

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Customer Fraud and Business Responses by Tian K., Keep B.


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