Appointment Cancellation Policy
We strive to provide excellent service to our guests. In order to do so, we have updated our Cancellation, No-Show and Late Appointment policy. Cancellations and No-Shows leave gaps in our schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.
You Must Provide At Least:
• 24-hours notice for appointments under 2-hours in duration
• 48-hours notice for appointments with a duration of 2-hours or more
If you No-Show for a scheduled appointment, you will receive a text message from us informing you that you missed a scheduled appointment and we will remind you that a No-Show appointment will require a deposit of $40.00. Deposit will be apply towards services on your next appointment. If you missed that appointment your deposit will be non refundable.
Guests who cancel their appointments without proper notice or do not show up for their reserved appointment times are considered a "No-show".
If you No-Show for your appointment your voucher will be VOID. We will only credit the amount paid. To schedule a second appointment we will require a deposit of $40.00. Deposit will be apply towards services on your next appointment. If you’re considered a No-Show on the next appointment your deposit will be non refundable.
If you No-Show a second time, you will be required a deposit equal to 50% of the missed services. You will also be required from that point forward to make a deposit for any future services booked. Deposit will be apply towards services on your next appointment. If you’re considered a No-Show on the next appointment your deposit will be non refundable.
To schedule an appointment that is $99.00 or more a deposit of $40.00 is required. Deposit will be apply towards service on the day of your appointment. Guests who cancel their appointments without proper notice or do not show up for their reserved appointment times are considered a "No-show". If you’re considered a No-Show your deposit will be non refundable.
Late Guests Policy
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to scheduled appointment, please call us! (312) 498-7542
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service prior to your appointment and you will receive an email or text message if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Child Safety Policy
Children are ONLY permitted in the salon or spa area when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.
We have a no refund policy on services completed at our salon. We offer complimentary fixes within 7 days of the service completion pending management approval.
Human hair extensions are considered to be a hygienic product. Federal law prohibits the return of human hair products that have been used. Please inspect your extensions thoroughly for color, quality and texture prior application. Used extensions can not be returned for refund or exchange (no exceptions). Please read the return policy thoroughly before making your purchase.
PRICE POLICY & STRUCTURE
Prices subject to change without notice. All our services and prices are “a la cart". This means guests choose individual services from a list of options, in which prices are pre-established or fixed.
Our salon and price structure is based on a level system –in which guests chose from level 1, 2 or 3. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various needs. Guests may choose the level that best fits their needs and their budget.
By booking on this site, by phone and Vagaro you acknowledge and agree to the salon policies.
In advance Thank You for your understanding.
Joanna's Hair & Lash Extensions.
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